Call Centre

Call Centre

We can take care of your telephone related tasks, freeing up your staff for other important duties. With a customer-focused approach and flexible hours, we ensure outstanding communication skills to bring your customer satisfaction to the next level.

Why Call Centres?

Our services above can transform your business processes while allowing your staff to focus on more specific company projects. Our call centre is a reliable assistant, taking over timely tasks while increasing the interaction between new and returning customers.

Key benefits of our call centres:

  • Agents are GDPR trained and maintain a strict code of ethics on customer data.
  • All our phone calls are recorded.
  • We work in real-time, to a schedule you set for calls.
  • We make a communication plan, based on your business needs.
  • Our prices are flexible and there are no entry fees.

Inbound Calls

Available with flexible hours, inbound call centres help businesses handle their clients’ issues around the clock while delivering a superior customer experience.

Feedback Surveys

Through feedback surveys, we analyze areas of improvement and satisfaction in your business. With a personal approach in our calls, we ensure customers know their opinions matter to your business.

Customer Upselling

With specialized training on your business, our experienced agents are going to improve customer interaction and knowledge on your products and services, enabling them to make better purchases for themselves and your business.

Telemarketing

By understanding your online performance and gathering data from online results, we are able to build a communication plan for your future customer base.

Additional services available through call centres:

  • Inbound Response Handling – Bureau & Dedicated
  • Outbound Telemarketing and Telesales Campaigns
  • We use the metrics that suit your business individually
  • Overflow and out-of-hours call administration
  • Crisis management helplines
  • Charity inbound and fundraising services
  • Interactive Voice Response (IVR) and Non-geographic Numbers
  • Flexible Workspace / Serviced Offices, Co-working, Call Centre Hotel

Please feel free to contact us if you need further details & pricing, have any questions about our SEO services, would like a free consultation or a fixed fee quote.